iOS v3.2.5 update

We have released an update to the iOS Cases app, here is the rundown of changes and fixes in this release. Thanks to our valued customers at Toggenburg for their input and testing time. Fixed: Removed the Delete option for Patrollers (they don’t have permission to delete so the option […]

Understanding Case Sync Status

This article aims to give you a run down on how case status works, and give you peace of mind that your data has been syncronized to the server as you work. We use traffic light colors to help identify what is going on with your cases. On the list […]

Android 3.2

We have released an update to the Android Cases app, here is the rundown of changes and fixes in this release. New: Added support for 3 state switches (Yes/No/Unknown) Updated third party APIs and libraries Now supporting date pickers within incident forms Fixes: Fixed sync error that prevented a case updating if edited […]

iOS 3.2

We have released an update to the iOS Cases app, here is the rundown of changes and fixes in this release. Fixes: Fixed sync error when using fast user switching on iPad Fixed reopening issue after closing a case New: Added support for 3 state switches (Yes/No/Unknown) Updated third party […]

Deleting a case

You can delete a case in one of two ways: iOS & Android On iOS & Android go to the list of cases on the app. Using your finger, swipe left on the case and hit reveal the Info & delete buttons. Hit Delete. Note that if it hasn’t synchronised […]

Fast User Switching

Fast User switching is available on iPad devices, and can be enabled by a Manager. This pages deals with setup, use and common questions about this feature. Requirements: Paid Medic52 Dispatch account iPad Manager level login (to activate the Fast user switching mode) WiFi / internet connection (does not work […]

Photos & Audio

For the security and ease of management of files, photos and audio files for Witness statements should be taken within the Cases app, not from the device camera or another app. Here are the differences: Photo & Audio collected via Cases: Media file is not saved to the user device in […]

Android v3.0.14

Building on our recent release to Android we have put in a few new features: [FIXED] Printing of PDF happens automatically, no second button push [UPGRADE] Crash reporting and customer support tool to latest stable versions [NEW] Swipe right on a case in the list view to Delete, or to […]