Knowledge Base

• Introduction to Computer Aided Dispatch
• Creating an incident
• Dispatch map keyboard shortcuts
• Managing status on an Incident
• Can I use the dispatch on an iPad or tablet?

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• Update an Incident Location

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• Introduction to the Training Module
• Dashboard
• My Progress
• Training Passport Hierarchy
• View a Module and edit or add additional Tasks

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• Introduction to the Sign On System
• Shared Sign On device configuration
• Can I sign on and off with different devices?

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• Disposing of an item

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• How to generate a chart

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• What are you working on?
• How to reset your password
• What user levels are there?
• Incident Numbering
• Integrating Medic52 in your customer smartphone app

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• Report form and app customisations
• Should we enter all calls to possible incidents?
• Do I use the mobile app in a blizzard/rain/cold/wind?
• Can I export data?
• How does Medic52 back up my data?

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• Is patient data secure?
• Security of your mobile device
• What user levels are there?
• Can we use a shared login for dispatch?
• Where is the data stored?

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• How to get Help – Mobile apps
• How to get Help – Web / Dispatch
• Cases not syncing to server
• Troubleshoot Printing Issues
• How to clear your browser cache & cookies

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• Building a map overlay
• Building a ski resort map for Medic52
• What user levels are there?
• How to Add Users
• How to ‘on board’ your users

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• Corporate Firewalls
• Android & iOS Device minimum requirements
• Desktop Browser minimum requirements

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• Android & iOS Device minimum requirements
• 3 quick tips for using the app
• How to get Help – Mobile apps
• Do I use the mobile app in a blizzard/rain/cold/wind?
• How much smartphone data does Medic52 use?

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